Refund Policy

General Policy

All subscription fees paid to Emirate ERP are non-refundable once paid, except as expressly stated in Section 5 (Exceptional Refunds) below. Service continues until the end of the current paid billing period regardless of when you cancel or downgrade.

Monthly Subscriptions

Tier Upgrades (Q1)

Upgrading takes effect immediately. A prorated charge for the remaining days of your current monthly period is applied at the time of upgrade. Your renewal date does not change. No refund is issued.

Tier Downgrades (Q2)

Downgrading takes effect at the end of the current monthly period. No immediate change is made and no refund is issued for the current period.

Switch to Yearly (Q3)

Switching from monthly to yearly billing takes effect at the end of your current monthly period. Yearly billing begins with the next cycle. No refund for the current month.

Cancellation (Q7)

Service continues until the end of your current monthly period. No refund is issued for the remaining days.

Yearly Subscriptions

Tier Upgrades (Q5)

Upgrading takes effect immediately. A prorated difference is charged based on the remaining days of your yearly period. Your yearly renewal date remains unchanged. No refund is issued.

Tier Downgrades (Q6)

Downgrading takes effect at the end of your yearly period. No refund is issued for unused months.

Switch to Monthly (Q4)

Switching from yearly to monthly billing takes effect at the end of your current yearly period. Monthly billing begins with the next renewal. No refund is issued for unused months of your yearly subscription.

Cancellation (Q7)

Service continues until the end of your yearly period. No refund for unused months.

Exceptional Refunds

Refunds may be granted at Emirate ERP's sole discretion in the following limited cases:

• Verified technical issues caused by Emirate ERP that prevented service use for more than 7 consecutive days.
• Duplicate charges caused by a billing system error on our part.
• An incorrect charge caused by an error on our part.

Refunds are not granted for factors outside our control (internet connectivity, device issues, user error, etc.).

How to Request a Refund

Email support@emirateerp.com with:

• Your company (tenant) name registered in Emirate ERP.
• The Stripe invoice number (found in Settings → Billing & Receipts).
• A clear description of the reason for the refund request.

We respond within 5 business days. Approved refunds are processed within 14 business days to the original payment method.

Chargebacks

Customers must contact support@emirateerp.com before filing a chargeback with their card issuer. Initiating a chargeback without first seeking resolution with us may result in immediate account suspension and may be reported to Stripe as fraudulent.

Contact

Questions about this policy? Email support@emirateerp.com.

See also: Terms of Service · Privacy Policy